It may happen that your order does not match your expectations. No problem!
The moment you wish to return your order, it is practical to open a ticket via your personal customer account. This is where we immediately see all the information regarding your order. This way we can help you in the best and quickest way!
After your order, you have a 30-day reflection period. Within this period it is possible to return your order. If the 30-day reflection period has expired and you still wish to return your order? Please contact us to find a suitable solution!
Annoying to hear that your product broke down. However, different conditions apply to different products. It is therefore best to open a ticket so that we can offer you the best possible assistance!
If you wish to exercise your right of return, the return costs are at your own expense. These costs are around €7.25 per parcel and around €75 for collecting a pallet shipment.
We will refund the amount due within 14 days of notification of your return provided product has already been received in good order.
Unfortunately, Your Game Specialist does not have physical shops. It is therefore not possible to physically return your order to us.
It is possible to pay for your order afterwards. We work together with Klarna, so if you meet the conditions it is possible to pay your order at Your Game Specialist afterwards.
At Your Game Specialist, we offer the following payment methods:
- Klarna Back Payment
- iDEAL
- Bancontact
- Credit card
- Bank transfer
As the delivery time depends on various factors, we do not use a fixed delivery time. However, we offer a delivery indication per product. So you always know when you can expect your order!
As soon as we have processed your order, you will automatically receive a Track&Trace code via the e-mail address you provided. This makes it possible to see where your order is and when the expected delivery time is.
It may happen that your Track&trace code does not work. In about 95% of orders, we send your order via PostNL. It is therefore possible that your order will be sent by another carrier.
If your order is not shipped with PostNL, we will send you a separate e-mail with the transport details such as a Track & Trace code. So always check carefully with which carrier you enter your Track&Trace code.
Have you entered the Track&Trace code with the correct carrier and it still does not work? Contact us without obligation!
Sorry to hear that your order was delivered damaged. If your order was delivered damaged you can always contact us. Together we will then come to an appropriate solution. We will then try to solve your problem within the shortest possible time frame.
When you have placed an order with Your Game Specialist, you will receive a Track&Trace code by e-mail. When you enter this code on the website of the carrier concerned, it is possible to track your order.
Should you, for whatever reason, change your delivery address in your customer account, you can follow these steps:
- Log in with your customer account at https://uwgamespecialist.nl/aanmelden/
- In this menu, select the option ''Delivery address''.
- Change your details.
- Then select ''Save''.
For example, if you want to create a ticket, it is necessary to have a customer account.
When following the following steps, creating a customer account is a piece of cake!
- Go to uwgamespecialist.nl/signup/
- Fill in your details
- Select ''Register'' at the bottom of the page
- You have a customer account with Your Game Specialist!
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